Shipping policy
At Apna Dukkan, we aim to provide a smooth and reliable delivery experience for all our customers across India. This Shipping Policy explains our order processing, shipping timelines, and delivery procedures.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Once your order has been shipped, you will receive a confirmation email or message with tracking details (if available).
Shipping Time
Estimated delivery times may vary depending on your location and product availability.
Estimated Delivery Timeline
- Metro Cities: 5–8 business days
- Other Locations: 7–12 business days
Please note that delivery timelines are estimates and may occasionally be affected by courier delays or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping promotions may be offered on selected products or order values.
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- High order volumes
- Weather conditions
- Public holidays
- Courier service disruptions
- Incorrect shipping information provided by customers
Apna Dukkan is not responsible for delays caused by third-party courier partners.
Order Tracking
If tracking is available for your shipment, tracking details will be shared after dispatch so you can monitor your order status.
Incorrect Address Information
Customers are responsible for providing accurate shipping details during checkout.
If an incorrect or incomplete address is provided:
- Delivery may be delayed or unsuccessful
- Additional shipping charges may apply for re-delivery
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us as soon as possible at:
Email: apnadukkan07@gmail.com
Please include your order number and relevant photos (if applicable) so we can assist you promptly.