Refund policy

At Apna Dukkan, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund & Returns Policy explains the process for requesting a return, replacement, or refund.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s).

To qualify for a refund or return:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Return Process

1. Contact Customer Support

Email us at apnadukkan07@gmail.com with:

  • Your order details
  • Reason for the return
  • Photos (if applicable)

2. Shipping & Handling

  • Customers are responsible for return shipping costs unless the item received is damaged or defective.
  • Return instructions and the return address will be shared by our support team after your request is reviewed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.

To process your request faster, include:

  • Clear photos of the damaged/defective product
  • Your order details

After verification, we will arrange either:

  • A replacement item, or
  • A full refund

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products
  • Gift cards or vouchers
  • Final sale or clearance items

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

  • Refunds are processed within 7–10 business days
  • The amount will be credited to your original payment method

Rejected Refunds

If the returned item does not meet the eligibility requirements, we will notify you via email.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account again
  2. Contact your bank or credit card provider, as processing times may vary
  3. If the issue still persists, contact us at apnadukkan07@gmail.com